Privacy Policy

This Privacy Policy describes why we obtain and process your information when you use our website.

By using you agree that your information will be handled as set out herein.

You understand and accept that we may make changes to this Privacy Policy, and we will publish any updated version of this Privacy Policy on

We will take steps to inform you in advance of any change(s) that may affect Clients and website users.

We recognise our obligations in meeting the requirements of the Data Protection Act 1998 and Data Protection Act 2018 (which incorporates the GDPR, below). Therefore, we apply a strict data protection regime that is fit for purpose, effective, and demonstrates an understanding of, and appreciation for UK laws. These Terms apply to Clients and visitors of

ROLAS CHILDMINDER AND ADULT CARE SERVICES LTD is the data controller of all personal data, and any data is stored securely. By using our website and/or services you hereby agree to the terms of this Privacy Policy.

We collect the minimum amount of information about Clients and/or users to help us provide efficient and evolving service(s). You can opt out of having your data stored by informing us at any time. All data is stored securely for a period of three years, dated from your last order date.

What Information We Collect

We may collect information that you provide to us, including but not limited to:

  • Personal Processing Information such as name, home address, telephone number, email address, and payment details.
  • Assessment Information, including but not limited to, age and/or personal needs/disabilities.
  • Information regarding your visit to such as your geographical location, how you accessed our website, device type, browser type, duration of visit, and page views. Any of our third-party affiliates (inc. advertisers) have access to said information to help improve services and offers.
  • Data relating to any payment method used, including secure details, which are processed by independent merchant providers and stored in their secure server.
  • Any password associated with a Client account.

How We Use Your Personal Information

We use information collected to provide a pleasant and efficient Client experience; to assist (but not guarantee) Clients have their care/caring needs met; and to try improving our services and offers. We may use information for, but not limited to:

  • Send you marketing information and or promotional offers. You may opt out of these at any time.
  • Assist us in the detection of fraud and to protect Clients.
  • Successfully process subscriptions.
  • Verify Clients/users and their email addresses.
  • To allow social sharing functionality.
  • To comply with legal obligations.

Why We Contact You

  • To interact with your subscripted Services.
  • With the purpose of improving Services.
  • To advise of special offers.
  • To send you an electronic receipt.
  • For market research purposes.

What Information We Share

You acknowledge and accept that We can share your information in the given limited circumstances. You may remove yourself from any mailing list.

  • To interact with affiliates, such as nutritionists, to help deliver your Service(s). No personal processing information will be shared, only assessment information.
  • To third parties who we genuinely believe would be of interest you, in their provision of goods and or services; however, while we may share names and email addresses, we do not share home addresses and or telephone numbers.
  • To complete a transaction successfully.
  • To data segmentation/selection analysts and marketing/ranking agencies to further successful marketing campaigns and targets.

How we Protect Your Information

Data is stored in a Cloud-based server (Google Drive). We use reasonable measures to safeguard the personal information we hold about you from loss, theft and unauthorised use, disclosure, or modification.

Information & Marketing

In accord with what we perceive a legitimate interest we may share your details with trusted third parties and retail partners who we firmly believe would be of interest to you, via data cooperation. Cooperation systems amalgamate consumer details into databases which businesses share to analyse products and/or services that may interest you.

In addition, we use certain marketing tools such as GOOGLE ANALYTICS and @rolascac on social media. Lastly, we may use remarketing tracking cookies (see below) and conversion pixels to offer you promotions and more.

We do not sell, lease, or share your personal information to anyone unless we have permission from you, unless specifically required to do so by law.

Your Rights

As a valued customer you have the following right to:

  • Withdraw your consent to any uses you have agreed to; we may continue to process your information after you withdraw consent if we have a lawful basis to do so and or if your withdrawal of consent was limited to certain processing activities.
  • Rectify your information if it is incomplete or inaccurate.
  • Delete your information by sending us a request by email or in writing.
  • Access any information we hold on you by submitting a written request.
  • Refuse to accept any further marketing information by unsubscribing by sending an email to


As per the UK Data Protection Act 2018, we are the data controller for the statutory purposes in data processing (which implements the European General Data Protection Regulation (Regulation (EU) 2016/679) [‘the GDPR’]). You may request what information we hold about you pursuant to data protection if a European Entity. We observe the European Commission-approved Clauses as a legal mechanism for data transfers with the E.U. The collection and usage of your data is outlined above. Under GDPR provisions you have certain rights involving the rectifying of your information; erasing your information; portability and restriction of processing; object to processing; and accessing your information. You can exercise your rights by submitting a request to us as controller at


What are Cookies?

Cookies permit small pieces of information to be read from or placed onto your device when you visit a website or application. The web browser you use sends this information back to the website so that it will remember your preferences. Cookies also ensure that adverts you see online are more bespoke. The cookies We use fall under four categories: strictly necessary, functional, performance, and targeting. You can control and manage cookies on your device; however, these changes will apply to all Websites that you visit.

Why We Use Cookies

We want our site to be easy to use and reliable for our customers. Cookies are necessary in providing the optimum experience. Rest assured our cookies do not store your personal information.

Via Session and Persistent Cookies, we primarily track:

  • Visit lengths and frequency
  • User interaction
  • Data entered
  • Services of interest

Managing Cookies in your Browser

The level of privacy settings you want are usually changeable in the browser; thus, you can block all cookies, accept all cookies, or pick a setting in-between.

By deleting cookies – any preference settings you have made will be lost. If you have set your preferences to opt out of cookies, this setting will be lost too.

By blocking all cookies – functionality on our websites will be lost. It is not recommended to turn off all cookies when using Websites. You can reduce your cookie settings at any time, but you must use your browser settings to remove any third-party cookies from previous visits.

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