We are “ROLAS CHILDMINDER AND ADULT CARE SERVICES LTD”, [“Us/us”, “We/we”], a company limited and registered in England, having a registered address at Office 3800a, 321-323 High Road, Romford, England, RM6 6AX.

What We Offer:

Our passion includes offering clients (“you”) childminding services and/or adult care services [hereinafter “Services/services”]. We are Ofsted registered and have the expertise and experience to provide exceptional services in the Greater London area and beyond. Further, we recruit the right individuals to place within our services and accept/offer third party contracts.

By accessing our website and services you acknowledge and accept the following terms. If you disagree, we kindly ask you leave this website immediately. Please take time to review our Privacy Policy, which are a part of these Terms, found here. Note, these Terms are open to amendment, and we reserve the right to alter and/or delete these as appropriate and without notice. Nothing within these Terms will affect your statutory rights. You must be at least 18 years of age to use our services and website.

Access  

1. Access to our services and website is conditional that:

2. You agree that you will not:

3. Please note that you take full responsibility for your participation with our website and/or services. You may be asked to register and/or select a username and password before creating your own online account.
   
   All registration information you submit to create an account must be accurate and kept up to date. We reserve the right to refuse registration of, or cancel, a username, in our sole discretion.
   
   If we cancel your registration, you agree that you will not create another one or otherwise try to access our service(s) without our permission. You agree not to sell, transfer, or assign your login/registration or any registration rights. It is your responsibility to notify us of any changes in such information, including but not limited to your contact information.

4. You are responsible for maintaining the confidentiality of your password and are responsible for all use of your account. Your account is not transferable. You agree to notify us immediately if you suspect any unauthorised use of, or access to, your account or password.

Payments / Subscriptions 

5. By using our online checkout process, you are effectively placing an order with us. During this process, you will have the chance to review your order and make any necessary corrections. Once your order is confirmed, we will send you an order acknowledgement that includes a comprehensive list of the products you have selected. If you are purchasing a service, online training, or membership on behalf of someone else, please ensure that you provide their information during the ordering process. This will guarantee that they have their own personalised profile and that any certificates or communication will be addressed in their name.
6. You acknowledge and accept that by accessing any Services, subscription based or otherwise, that this binds you to the terms and conditions already set out here. You acknowledge and agree that when sign up for our services, payments may be processed by third party providers. We are not responsible for any handling fee charged by any third-party provider(s). You agree to hold us harmless for any loss incurred through any third-party processed transactions and/or information sharing. We reserve the right to amend rates and payment methods as notified on the website and/or by email.
7. You agree to pay the order/subscription upfront and agree you will be charged on the first day of each subsequent month, on a rolling basis, unless cancellation is notified to us if a subscription based service.
8. We accept payment in British Pound Sterling (GBP, £) and may add further methods, when available. A recurring payment can be set up via the link on our website.
9. You agree and acknowledge that we are not responsible for and will not reimburse any fees incurred by you from your payment method, your bank, or other financial institution, including without limitation overdraft charges, insufficient funds charges, interest charges, or finance charges, which may have occurred because of charges debited by us.

Suspension / Termination 

10. We value all our clients, but we must reserve the right to suspend access to any service where a client is abusive; infringes our intellectual property rights; engages in threatening, abusive, or insulting behaviour; provides fraudulent information; or repeatedly violates these terms.
11. You acknowledge and agree that we may modify, suspend, or discontinue (for a reasonable period of time) access to our website and/or services, if it is reasonably necessary for us to carry out any maintenance, updates or business operations; and/or modify, limit, suspend or terminate your account if you breach Term 10, above.
12. Where signed up to a subscription, you may cancel your subscription by providing 30-days’ notice to us via email. Please note that if you cancel your service(s) after a billing month has started, you will not receive a refund for that period.

Intellectual Property

13. Except as provided or as explicitly allowed by us, you may not copy, mirror, download, stream, capture, reproduce, duplicate, archive, upload, modify, translate, publish, broadcast, transmit, retransmit, distribute, perform, display, sell, frame or link, make available, or otherwise use any of our content. You acknowledge and accept that all intellectual property rights vested in the content of our website, including but not limited to our platform, logos, brand name, text, images, and overall look belong to us. Nothing herein extends any form of right, licence, or permission to copy, publish, manipulate, reproduce, distribute, or otherwise use in any format, our own content without our express written permission.

Services

14. Childminding Services include a settling-in period of two weeks. If your child experiences significant distress during this period, you have the option to terminate the contract without providing the usual notice. In such cases, any deposit will be utilised to cover the settling-in period expenses. In normal circumstances, notice periods and cancellation fees may apply if you decide to discontinue the service even though the provider is still able to offer it. Before signing the contract, it is advisable to review the cancellation terms and notice periods to ensure they are fair and reasonable. You agree we are permitted to charge for holidays and public/bank holidays.
15. Adult Care Services refers to the provision of support and assistance to individuals aged 18 and above who have additional needs and require help with their physical and mental well-being. This support enables them to maintain their daily activities. Typically, these individuals have a medical condition or physical disability that necessitates assistance with various aspects of their lives. The primary goal of adult social care is to empower individuals to live as independently as possible, providing support whenever it is needed. In normal circumstances, notice periods and cancellation fees may apply if you decide to discontinue the service even though the provider is still able to offer it. Before signing the contract, it is advisable to review the cancellation terms and notice periods to ensure they are fair and reasonable. You agree we are permitted to charge for holidays and public/bank holidays.

Liability

16. While we aim to ensure accuracy, any material within our website or part of our services exist without any guarantee or warranty that it is accurate and/or without fault. You hereby explicitly acknowledge and agree that we cannot always guarantee availability. All services in no way confer any promise/warranty/representation by us.
17. We shall not be liable for any reliance, implied conditions, warranties, or terms and or be liable for any damages for direct, indirect, consequential, special, or incidental damages or loss arising out of or related to the reliance/use of our website/services, or the inability to use our services, irrespective of foreseeability. Further, you acknowledge and accept we disclaim liability for incidents outside our control when providing services.
18. You hereby waive any claim arising out of your use of our website and services. You agree to hold us harmless for any injury, damage, harm, or loss caused by (1) following our advice/subscriptions/ availing of our services, or (2) any viruses or other technologically harmful material that may infiltrate your computer programs, data, computer equipment, or other proprietary material due to your use of our website/services.
19. Therefore, you agree to indemnify and hold us, our affiliates (including childminders) and other partners, harmless from any loss, liability, claim, or demand, including, but not limited to any legal fees due to or arising out of or in connection with your usage/interaction with our website/services.
20. Nothing in these Terms limits any right or obligation that you may have under the Consumer Rights Act 2015, including any consumer guarantee or right to refund, or any other right under any law, to the extent that it cannot lawfully be excluded or limited.
21. Clients explicitly acknowledge that our services are not governed by legislation that we have no control over.

Other Terms

22. By placing an order, you are confirming to us that you have reached the age of 18 years; in addition, you accept your order represents a contract as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
23. We shall not be in default of any obligation if the failure to perform the obligation is due to any event beyond our control, including, without limitation to, illness, any failure of a portion of the power grid, failure of the Internet, Covid-19 or any other pandemic, any natural disaster, war, strikes or other organised labour action, or other events for which precautions are not generally taken and not reasonably foreseeable.
24. These Terms, and the relationship between us and our Clients, shall be governed by the laws of England and Wales and each party agrees that all disputes arising out of or in connection with shall be exclusively governed by and determined in accordance with the laws of England and Wales.
25. If any portion of these Terms is found to be unenforceable, the remaining portion will remain in full force and effect. Any amendment to or waiver of these Terms must be made in writing and signed by us.
26. These Terms constitute the entire agreement between you and Rolas Childminder and Adult Care Services Limited with respect to the access and usage of our website/services, and supersedes any prior oral or written understandings, communications, or agreements.